Accessibility
Calls are answered by an automated intake assistant and may be recorded with your consent.
1. Our commitment
VA Disability Help is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.
2. Conformance target
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities.
3. Measures we have taken
We have taken the following measures to support accessibility:
- Semantic HTML that provides meaningful structure for assistive technologies.
- Full keyboard access for interactive elements, including forms and navigation.
- Sufficient color contrast for text and important visual elements.
- Clear focus indicators and logical tab order.
- Text alternatives for informative images where appropriate.
Captions are not applicable to the current content of this site, as we do not host video that requires them.
4. Known limitations
The TrustedForm certificate script is provided by a third party. We do not control its accessibility characteristics. If you experience difficulty related to that script when using the request form, please contact us and we will assist you with an alternative method of documenting consent where feasible.
5. Feedback and contact
We welcome feedback on the accessibility of this website. If you encounter a barrier or need assistance accessing any content, email [email protected]. Please describe the page and the issue you experienced.
6. Response time
We will acknowledge accessibility feedback and respond within 5 business days. If a longer investigation is required, we will keep you informed of our progress.