Cookie Policy
Calls are answered by an automated intake assistant and may be recorded with your consent.
1. What cookies and local storage are
Cookies are small text files that a website stores on your device. Local storage is similar browser-based storage that keeps data on your device. Both help a website remember information from one visit to the next. VA Disability Help uses them only for the limited purposes described on this page.
2. Strictly necessary cookies and storage
These are required for the website to function and for security. They cannot be turned off through our cookie settings. They include:
- Form security measures that help protect the request form from abuse.
- The consent choice stored under the key
va-cookie-consent, which remembers whether you have accepted or declined non-essential cookies. - The TrustedForm certificate script. TrustedForm is used only when you use the request form. It creates a certificate that documents the consent you provide at the time you submit the form. We retain that certificate solely for this purpose.
Blocking these items in your browser may prevent the form from working correctly.
3. Analytics and advertising cookies
Google Analytics 4 and the Meta Pixel are turned off unless you opt in. They are not active on the site until we enable them and you have chosen to allow them. If you opt in, these tools help us understand how visitors use the site and measure the performance of our advertising. You can withdraw consent at any time.
4. Cookie table
| Name | Provider | Purpose | Duration | Category |
|---|---|---|---|---|
| va-cookie-consent | VA Disability Help | Stores your cookie consent preference | 1 year | Strictly necessary |
| Form security token | VA Disability Help | Protects the request form from automated abuse | Session | Strictly necessary |
| TrustedForm certificate | ActiveProspect / TrustedForm | Documents consent when you submit the request form | Session (certificate retained as described) | Strictly necessary |
| _ga, _gid (if enabled) | Analytics (only if you opt in) | Up to 2 years | Analytics | |
| _fbp (if enabled) | Meta | Advertising measurement (only if you opt in) | Up to 90 days | Advertising |
5. How to change your choice
You can update your preference at any time. Click the button below to open the cookie settings panel. Your new choice is saved in your browser under the key va-cookie-consent.
6. Global Privacy Control
We honor the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we treat it as a request to opt out of non-essential cookies and similar tracking.
7. Browser controls
Most web browsers let you view, block, or delete cookies through their settings. Blocking or deleting strictly necessary cookies may stop the request form and consent features from working as intended. Instructions for popular browsers are available on the browser maker’s website.