Privacy Policy

Effective Date: October 11, 2026

VA Disability Help ("we," "us") operates this website at https://vahelp.world as a marketing and referral service that connects individuals with VA disability claim or appeal matters to Milberg, PLLC for independent review. This Privacy Policy describes the information we collect, how we use and share it, and your choices and rights.

1. Who We Are

VA Disability Help is a marketing service, not a law firm, and does not provide legal advice. Requests submitted through this website are reviewed by Milberg, PLLC. Milberg, PLLC does not operate this website. We are not affiliated with or endorsed by the U.S. Department of Veterans Affairs, the U.S. Department of Defense, or any government agency.

2. Information We Collect

When you submit a request we collect the following:

• Contact information: your name, phone number, email address (if provided), and home address (street, unit, city, state, and ZIP code).
• Claim details: claimant role (veteran, spouse, child, parent, or helper), whether you have a VA decision and its date, issue type, current representation, discharge status, combined rating, conditions, toxic exposure, work status related to the claim, and other details you provide.
• Any free-text message you enter.
• Device and usage data: IP address, browser type, pages visited, referral source, and related technical information.
• TrustedForm session-recording certificate: We use ActiveProspect TrustedForm, a third-party service, which records the page and form interaction to document consent. This creates a certificate of the form session that helps us document the consent you provided.

Cookies and analytics tools are used only if you opt in. We collect this information directly from you when you submit the form and from the TrustedForm certificate of the interaction.

Claimant attestation record

When you submit a request, you confirm a claimant attestation and type your full name as an electronic signature. We keep a record of that attestation: the version of the attestation text you saw, the name you typed, the date and time, your IP address and browser user agent, and the TrustedForm certificate for the session where one is available. If you answer follow-up questions, we keep the same record for that attestation. We use this record to document your request, to confirm the information came from you or someone authorized to act for you, and to share it with Milberg, PLLC along with your request.

3. How We Use Information

We use the information we collect to:

• Respond to your request and have Milberg, PLLC review it.
• Document your consent to communications.
• Prevent fraud, abuse, and security incidents.
• Comply with applicable law and enforce our terms.

4. Sensitive Information

Information about your health and military service is sensitive. We use it only to review your request. We share it only with Milberg, PLLC and the service providers described below. We never sell sensitive information and never use it for advertising targeting.

5. Disclosures

We may disclose information to:

• Milberg, PLLC so the firm can review your request.
• Service providers that assist us, including DigitalOcean (hosting), HubSpot (CRM), Resend (email), Google (spreadsheets), ActiveProspect TrustedForm (consent certification), and optional verification services.
• Legal or safety authorities when required by law or to protect rights and safety.
• A buyer or successor in connection with a business transfer.

6. No Sale of Personal Information and No Sharing for Cross-Context Behavioral Advertising

We do not sell personal information. We do not share personal information for cross-context behavioral advertising without your opt-in.

7. Retention

We retain information while needed to process your request and to document consent, generally up to 5 years for consent records.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure.

9. Your Choices

You may opt out of texts by replying STOP. You may ask us to stop calls. You may unsubscribe from emails using the link in the message or by contacting us. You may also email [email protected] with other requests.

10. State Privacy Rights

We do not accept requests from residents of certain states, but anyone may visit the website. Residents of states with comprehensive privacy laws may have rights to access, correct, delete, or obtain a portable copy of their personal information; opt out of the sale or sharing of personal information or targeted advertising; limit the use of sensitive personal information; and appeal our response. To submit a request, use the form at https://vahelp.world/privacy-request or email [email protected]. Authorized agents may submit requests with proof of authority. We will verify your identity before fulfilling a request. We will not discriminate against you for exercising your rights. We honor Global Privacy Control signals.

11. Washington My Health My Data and Nevada Consumer Health Data

We do not knowingly accept requests from Washington residents and do not sell consumer health data.

12. Children

This website is not directed to children under 18. We do not knowingly collect personal information from children under 18.

13. Not the VA

We do not access VA systems. We are not affiliated with or endorsed by the U.S. Department of Veterans Affairs, the U.S. Department of Defense, or any government agency. Free help with VA claims is available from accredited Veterans Service Organizations.

14. Changes

We may update this Privacy Policy from time to time. The effective date at the top of this page will change when we do. We will post the updated policy here.

15. Contact

Questions about this Privacy Policy or our privacy practices: [email protected].